William L. Smith

Senior Vice President, Sales & Marketing

June 30th, 2010

Dear Kathleen & Jon,

On behalf of everyone at Crystal Cruises, I extend our heartfelt appreciation to you for taking the time to join us for our 2010 Sales Achievement Gala. It is an exceptional honor to do business with you, and a great privilege to celebrate your accomplishments during our 20th anniversary year.

The conversations shared and the ideas exchanged during our time together on board Crystal Symphony proves again that your standing as one of Crystal’s top producing partners is based on talent, vision, and passion for world travel. Our relationship with you is built on trust and integrity, and you have our unwavering commitment to tackle the future with innovative programs that will continue to help you sell the World’s Best. Rest assured, we will always strive to deliver an exceptional product that exceeds the expectations of your valued clients- just as we have done for the last 20 years.

Thank you again for joining us. I look forward to building upon the solid foundations we have created together over the years.

Ward regards,

Bill Smith

Senior Vice President, Sales & Marketing